General Terms and Conditions 

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By completing the booking process via the website, you confirm that you have read and understood the terms and conditions listed below and that you accept them and acknowledge their full legal validity.

1. Services

Through this website, the Pitzelterhof company provides an online platform with the help of the WIX website platform through which the farm chalets are offered for booking. By booking via the internet service used, you enter into a legally binding contractual relationship with the accommodation provider.
 

 2. Prices

All prices shown on the booking portal include VAT, which is currently 10%.
Please note that the local tax, also known as the tourist tax, came into force on January 1st, 2014 and is not included in the prices shown.
The amount for the local tax is currently €2.5/night/person >14 years. The local tax must be paid directly on site.

3. Data protection

In accordance with Legislative Decree No. 196/2003, we inform you that your data will only be used and stored to process your application. With regard to the Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC ( General Data Protection Regulation), we inform you that the data you entered during the booking process will be forwarded to the accommodation provider via the WIX platform, as it is essential for the further processing of the service.
In addition, the data from the WIX website is stored and processed digitally for the purpose of transmitting information. By completing the booking you give your consent to the use of your data in accordance with the above conditions. With regard to data processing, you have all the rights set out in Article 7 of Legislative Decree No. 196/2003. The rights holder is Arthur Schenk.

A notice:

Express reference is made to the legal provisions Articles 45-67 of the Italian Consumer Protection Code GvD 206/2005.

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4. Payment methods

Payment is made via bank transfer. The remaining amount will be paid before departure. You will receive an email approximately 5 days before arrival with the remaining amount and all useful information. Upon agreement, you can also pay the remaining amount in cash as long as the amount is <1,999€.

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5. Booking and payment detailsconditions

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Please note thats The booking only takes place once the full deposit has been paid (1st deposit + 2nd deposit) and sending the definitive bookConfirmation of confirmation becomes binding after the 2nd deposit.

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6. Cancellation conditions

Cancellation policyaccording to Art. 1382 ZGB

It says noin the right of withdrawal within the meaning of the Italian Consumer Protection Code. Nevertheless, we grant you the right to withdraw under the following cancellation conditions within the meaning of Art. 1382 ZGB:

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Up to 3 months before arrival, only the deposit will be retained.

From 3 months to 4 weeks before arrival we charge 50% of the booking price.

Within the last 4 weeks before arrival, the cancellation fee is 100% of the booking price.

Any cancellation fees will be offset against the deposit already paid.

Notification in accordance with Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)

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To save costs and protect yourself, we recommend our Roter Hahn cancellation protection. 

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Please inform us in good time if you cannot start your vacation!

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This is mandatory information according to EU Regulation No. 524/2013 of the European Parliament and Council. The European Commission's online consumer dispute resolution (ODR) platform can be found here: ec.europa.eu/consumers/odr/

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7. Südtirol Alto Adige Guest Pass

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• Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

• The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

• The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirolguestpass.info